Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Hi for working days (Sun-Friday) order inside Kathmandu valley you will receive your order with in 24 hours, Outside Kathmandu it may take 2-5 days depends upon the location.
You don’t need to create account at first, Just add the products to the cart as your wish and while check out you have to fill the details, in checkout page if you tick on Create an account option your account will be created.
If you already have your account you can change from account section, if you are new customer you can take our whatsapp support to change shipping address.
We will forward your Airway bill if your order is from outside Kathmandu, for inside Kathmandu we don’t have live tracking option but you can get support from our whatsapp support number.
We don’t accept credit card, we only accept cash on delivery and esewa payment.
We are registered on PAN, so each purchase you will receive PAN Invoice.
We only ship inside Nepal.
If you have multiple order, we send you on one package.
If you need to swap an item
Returns and Exchanges
If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request via our chat option. Return request must be raised within 7 days from the date of delivery.
Eligibility for Returns:
- Contact lenses must be returned unopened and in their original, undamaged packaging.
- The product must be in new and unused condition.
- Prescription contact lenses may only be returned if they were ordered incorrectly.
Exclusions:
- Products that have been opened or used are not eligible for return or exchange.
- Products that have passed their expiration date are not eligible for return or exchange.
You will be responsible for paying the shipping costs for returning or exchanging your item if you ordered it incorrectly.
Please check our exclusions on the return policy.
At Eyepasal , we take great care to ensure that your order arrives to you in perfect condition. However, if your order arrives damaged, we are here to help.
If your order arrives damaged, please follow these steps:
- Contact our customer service team immediately after receiving the order.
- Provide us with a photo of the damaged product and packaging.
- Our team will review the information and, if deemed necessary, issue a replacement or refund.
- Please note that in order for us to process a replacement or refund, the damaged product and packaging must be returned to us.
- We will provide you with a return shipping label and will cover the shipping costs for the return.
We take pride in providing our customers with the highest quality products and strive to ensure your complete satisfaction. If you have any questions or concerns about a damaged order, please don’t hesitate to reach out to our customer service team at [email protected]
You can contact us on Chat or email on [email protected]
You can receive our customer support from our chat option, Facebook, Instagram account @eyepasal and via email [email protected]
We want to make sure that your order arrives to you as quickly and efficiently as possible. However, if you have entered an incorrect shipping address, please follow these steps:
- Contact our customer service team as soon as possible.
- Provide us with the correct shipping address.
- Our team will update the shipping address for you.
- Please note that if your order has already been shipped, we may not be able to change the shipping address.
- In this case, we suggest reaching out to the shipping carrier to see if they can redirect the package to the correct address.
If your order is returned to us due to an incorrect shipping address, you will be responsible for paying the cost of re-shipping the order to the correct address.
We understand that mistakes can happen and we are here to help.
Contact us on our chat for this.
Yes for some items we wil take pre orders.